Filed Under ‘nyc’

December 30, 2011

Are you a better designer than a 5th Grader?

I was invited to join the group as a classroom co-designer and facilitator by Hsing Wei, experience designer and games and education expert. The idea was to conduct two co-design sessions – one with fifth graders in Queens and one with high school students in the Lower East Side – where the output would be material for a panel discussion at the Mobility Shifts conference hosted by Parsons. Our topic was “NYC Students Imagine the 2050 Classroom” and it was our goal to find out from students themselves what the future of the classroom might be.

We had both worked with high school students before and were sure we could plan a successful session for them. However, neither of us had worked with children under the age of 14. What the heck would we do with fifth graders to keep them entertained and engaged?

Our first instinct was to plan the high school session and then reduce its complexity for the fifth graders. We thought it might be helpful for the younger students to have a few more answers than what we would normally give to the more mature students. We planned the arc of the session to provide a mix of inquiry exercises, sketching sessions and reflection, all with the goal of getting the students to design an ideal learning experience for the year 2050.

Wing It!

We didn’t know what to expect when we arrived in Forest Hills. At first it was overwhelming to walk through the halls of a grade school; none of the students was taller than my waist! Finally we arrived in our classroom and met the teacher with whom we’d had a few preparatory phone calls. Soon the students would arrive.

At the last minute, Hsing and I decided to change a few of the activities we had planned. After talking with their teacher, we realized the fifth graders would be far more creative than we had imagined. We decided to throw out many of the examples we had planned to show, and focus instead on asking the right questions for facilitation.

When the students arrived we were delighted to find them alert and excited for our session. We got them warmed up by sharing about ourselves. We talked for a moment about our work as user experience designers, and then asked them to share their names and their favorite books.

What is the problem with learning?

We shared our day’s mission with the students: the idea that we could start to re-imagine the classroom using design. First we needed to discover the problem with the current learning environment. We conducted a problem-finding exercise, asking them to call out all the places where they learn. We heard a broad range of ideas, proving our hypothesis that learning happens in many places outside the classroom.

We then asked students to draw a storyboard to tell the story of something they’d learned recently. They had a hard time coming up with ideas for learning that happened outside of school, but with a little nudging their ideas came flowing out.

One student told about learning how to organize his Legos. Another told of an experiment she conducted to learn how long a hot liquid stays warm in a thermos.


Focus on Tools as a Tangible Representation of Learning

When designers talk about redesigning education there’s all kinds of interesting fodder: communication, curriculum, collaboration, environment, context, exploration, and opportunities for delight. We knew it would be difficult for any level student to understand these abstract concepts unless they’ve had a chance to view the education system as an outsider.

We decided to indirectly get to these abstract concepts using concrete, tangible objects that the students could visualize and relate to. We focused on the desk, the blackboard and the notebook in our fifth grade class, splitting them into three groups according to their interests. Again, we asked them to discover the problem first, listing all the qualities – good and bad – of their assigned tool.

Sketch, Re-Sketch, Sketch Again

After the students had discovered what they already knew about learning and tools we asked them to redesign their object.

  • How can you make it better?
  • What do you wish it could do differently?
  • How can you use what you know about learning outside the classroom to make this in-class object more useful?

The students presented their first round of sketches and received critique from their co-designers. Each student processed the critique with a sharp mind for understanding change. Their wheels were turning the whole time, trying to understand how they might make their idea better.

We then asked them to redesign again. Many groups took what they had already developed and created a new concept that was even better than their first iteration. Some of the students had a hard time understanding why they had to re-sketch the whole idea. “Why can’t we just erase some parts and draw new ones?” With a little nudging they started to re-sketch their ideas and quickly realized that coming up with an entirely new drawing forced them to think of all kinds of new ideas.

Students’ Perspectives Don’t Align with Adults’ Ideas

We noticed the students stumbling over how to include technology into their ideas. When we suggested using new technology, many students countered, “Well, we can’t use a phone in school so we didn’t think there should be any technology in the new tool.” One group suggested including a printed dictionary in their desk that could be replaced every couple years when updates needed to be made. They theorized that this would be a cheaper option than including a tablet or smart phone, which would be far more expensive to replace if the screen broke.

Ultimately, all their ideas focused on human interaction as the new mode of learning. They were far less interested in including technology than they were at maximizing the time they spend with their peers and teachers each day. This outlook is vastly different from the top-down “use tech to save education” approach taken by many school authorities at the moment.

Telling Stories

At the end of our session, we asked the students to create a storyboard to communicate their new product ideas in the form of a narrative. It was a great way for them to individually synthesize all the new ideas they had just dreamed up, and the linear format converted their abstract thinking into concrete terms.

Finishing on a High Note

At the end of the day we were thrilled to see all that the students had accomplished. We left the school with an armful of well-thought-out sketches and a hard drive full of video of the students enthusiastically explaining their ideas. The students left with a better understanding of the design process and ideas they were proud to share.

When we met them again for our panel session in October they were still buzzing with excitement about some of their ideas. For us, and for the panel creators, we were excited to show yet another piece of evidence that engaging kids in hands-on, self-directed learning enables them to take ownership of their ideas. They stay engaged, learn better, and get excited to share their work with anyone who’s interested in listening.

More Questions, Fewer Answers

Though we were intimidated at first, our experience working with fifth graders was a wonderful way to test our theories about completion. I’m glad we went against our instinct and gave the kids very few answers. Asking them open-ended questions proved to be the right way to teach this specific subject, and they came up with a hundred crazy ideas for new tools that may not have happened if we had given them more direction. With this approach, the challenge for teachers (or co-designers) is being flexible and finding the right questions to ask.

January 15, 2011

The NYC Short List

I find I’m always giving the same advice. For awhile now I’ve been thinking about making a personalized NYC visitor guide. Why not collect my recommendations on the internet so I don’t have to repeat myself?!

This is definitely a list in progress. More food, drink, locations and directions to come!

NYC Must-Dos if you have only One Day

  • Top of the Rock – Skip the Empire State Building and go to 30 Rock instead. The views are just as good and there are fewer tourists to block them.
  • Circle Line Tour – Totally worth the wait, and enduring the screaming children. It’s the perfect way to see the whole city while sitting down.
  • Battery Park and WTC – Take a walk around the construction pit and stop in at the temporary museum. Pop into Trinity Church to see the memorials to the workers. I cry every time I go in! Afterward, grab a coffee and walk down to Battery Park. If you wander to the East you’ll catch a view of Wall Street. Skip the expensive and time-consuming trip out to Liberty Island and check out the views from the park. Save your money for food!
  • Momofuku – Head to any of the members of this restaurant family for dinner or dessert.
  • Death & Co., Raine’s Law Room, or Elizabeth – Depending on where you end up, these are all good choices for fancy, old fashioned cocktails to end your day.

If you have Two or Three Days…

  • Walk across the Brooklyn Bridge – From Brooklyn to Manhattan for the best views
  • Central Park – Good any time of year. I love to walk around and get a little lost.
  • Museums:
  • MoMA – Clearly you must go here if you care about art/design/architecture. At all.
  • The Metropolitan Museum of Art – My best advice is to set a cap on your visit time. Don’t try to see it all in one day; it’s just not going to happen! I get super tired after about 2 hours here, but if you go in the summer make sure to hit the rooftop gallery.
  • SoHo for shopping – You’ll probably want to go to Broadway to see all the big name stores, but you should also walk off the beaten path. The best shops are on the little streets and it’s fun to wander around and poke into the little boutiques.
  • Go to a Broadway show – Buy tickets the day of the show at the tkts booth in Times Square. You’ll get to see a show, and knock out the whole “I went to Times Square!” bit in one shot.
  • Eat… anywhere – There are too many great restaurants to name them all here. General rule of thumb is to avoid anything that is a chain, has photos of the food on the menu, or where you see other tourists. If you find yourself around Times Square, head over to 9th Avenue for good eating.

If you have longer…

  • Flushing, Queens – Go hungry, leave stuffed! Take the 7 train to the end of the line and eat at a dim sum spot with great soup dumplings. Finish up with bubble tea so you can digest everything on the long trip back into the city.
  • Coney Island – Ride the Cyclone! Just do it! Then eat a Nathan’s hot dog and walk down the boardwalk to enjoy the beach. (But please, don’t use the beach. It’s gross.)
  • The Cloisters – It’s a helluva long subway ride, but when you get up to this extension of the Met you’ll be thankful. It’s so nature-y and pretty, and the Medieval artwork is great. Enjoy the park and the views of the Hudson.
  • Governor’s Island – Unlike Coney Island, this is actually an island. Take the ferry from the Staten Island Ferry terminal. There’s biking, trails, interactive art installations and a water taxi beach.

Williamsburg-specific (aka, if you’re staying with me!)

  • Eat:
    • Pies n’ Thighs – Southern comfort food. Totally amazing and fatty.
    • La Superior – After you’ve run out of money eating everywhere else, you go here. Mexican small plates with small prices.
    • Egg (go on a weekday or before 10 on a Saturday to avoid an enormous wait)
  • Drink:
    • Radegast Beer Hall – Huge community tables, giant beers, and German food.
    • Larry Lawrence – Also known as the “hidden bar.” You walk down a long corridor to get to a cavernous room with a see-through patio and cozy, wooden booths.
  • Dance:
    • Bembe – Cuban and afro-beat music, and plenty of people who know how to dance to it.

September 24, 2010

Designing the Story: KeyStone


For our Entrepreneurial Design class we were each inspired to form groups that shared a similar passion or interest as we do. Gene Lu, Chia-Wei Liu and I teamed up, with a shared interest in creating a project that would benefit senior citizens.

Research

We began researching the lifestyles of senior citizens in New York City, interviewing young people about their experiences with the elderly and visiting our local senior center to interview the director and check out some of the activities.

We defined the outcome of our research into a few key statements:

Seniors rely on their communities for more than just a place to live. They need to be an active part of a community – being social and engaged – to maintain a sense of belonging and purpose.

We came up with KeyStone, a website that connects senior citizens 
to their local communities through an 
online network of activities.


The core of the concept is that local organizations that have a senior citizen audience, such as senior centers, religious organizations or volunteer groups, can post activities on the site. Seniors benefit by seeing 
an aggregated list of activities they’re interested in and the organizations benefit by reaching a focused community of users.

Design Decisions

We wanted seniors to feel like they are part of an online community that also exists in the real world. The website we designed serves mainly as a directory for offline events, and engages a senior’s social circle for the purpose of making plans.

In designing the website we took our users’ ages into consideration. We kept all of the type and images fairly large. To help us understand the flow of the experiences we created a site map and wireframes that informed the final design of the screens. We conducted paper prototyping to validate the workflows we designed.

Telling the Story

To quickly capture and communicate how the system works we created a user journey depicting Carol’s story as she goes about making plans one afternoon.

We captured our full process on a tumblr: http://nyfsc.tumblr.com/